The role of the freight forwarder: what can you expect?

Every day, we assist our clients in transporting goods from A to B. Every action taken by VSL in this process always has the same starting point: you, our customer, being completely relieved of any concerns. But what does this mean? What exactly is the role of a freight forwarder? And what factors contribute to ultimately achieving the most optimal solution?

The freight forwarder is there to transport goods as efficiently as possible from A to B. To achieve this, the freight forwarder takes on multiple roles throughout the entire process. The key tasks include advising on transportation, negotiating transport agreements, handling customs procedures, preparing transport documents and other administrative tasks, and creating and monitoring the schedule. If there are any discrepancies, the freight forwarder ensures that they are identified, analyzed, and resolved promptly. The freight forwarder strives to find the best rates for each aspect of your transport, drafts contracts, and takes care of the necessary documentation. Additionally, the freight forwarder guarantees, among other things, the payment of customs duties. The freight forwarder has an advisory role and can handle door-to-door transportation (depending on delivery conditions), including customs matters. The tasks and responsibilities of a freight forwarder are thus varied and diverse.

Furthermore, a freight forwarder must make careful choices. Many factors play a role in searching for the most optimal logistics solutions for transporting goods. Transportation mode, speed, type of goods, place of departure, destination, trade and customs regulations, and rates are all important considerations. Based on these factors, a rate can be determined, and it becomes clear what can be expected during the process.

At VS Logistics, we ensure that we maintain close communication with our clients during these activities. Through our portal, you can communicate directly with your contact person, and all information regarding your shipment is visible. We keep you informed in real-time about developments.